Saturday, February 25, 2012

Oracle Misfires in Fiscal 2Q, Raising Tech Worries

Oracle stumbled in its latest quarter as the business software  maker struggled to close deals, a signal of possible trouble ahead for the technology sector.
The performance announced Tuesday covered a period of economic turbulence which has raised concerns that major companies and government agencies may curtail technology spending.

Oracle's results for the three months ending in November suggested the cutbacks have already started. Management reinforced that perception with a forecast calling for meager growth in the current quarter, which ends in February. The developments alarmed investors, causing Oracle Corp. shares to slide 10 percent.

In a telling sign of weakening demand, Oracle's sales of new software licenses edged up just 2 percent from the same time last year. Analysts had expected a double-digit gain in new software licenses. The company had predicted an increase of at least 6 percent and as much as 16 percent.

Wall Street focuses on this part of the business because selling new software products generates a stream of future revenue from maintenance and upgrades.

Oracle's software is a staple in companies and government agencies throughout the world. Its database products help companies store and manage information . Its line of applications automates a wide range of administrative tasks.

Part of the problem was that technology decision makers delayed signing contracts during the final few days of the quarter, according to Safra Catz, Oracle's chief financial officer. That could be an indication that companies and financially strapped government agencies are treading more carefully as Europe's debt problems threaten to hobble a still-fragile global economy.

"Clearly, this quarter was not what we thought it would be," Catz told analysts during a Tuesday conference call. She said the company is hoping some of the deals that were postponed in the last quarter will be completed within the next two months.

Oracle's weakest markets were in the U.S., Europe and Japan.

Things looked even bleaker in Oracle's computer  hardware division, which the company has been trying to build since buying fallen Silicon Valley star Sun Microsystems for $7.4 billion last year. Oracle's hardware revenue dropped 10 percent from the same time last year

Oracle earned $2.2 billion, or 43 cents per share, in its fiscal second quarter. That was a 17 percent increase from net income of $1.9 billion, or 37 cents per share at the same time last year.

If not for certain items, Oracle said it would have earned 54 cents per share. That figure fell below the average estimate of 57 cents per share among analysts polled by FactSet.

Revenue for the period edged up 2 percent from last year to $8.8 billion. Analysts, on average, had projected revenue of $9.2 billion.

In the current quarter, Oracle expects its adjusted earnings per share to range from 55 cents to 58 cents -- below the average analyst estimate of 59 cents per share. Revenue is expected to rise by 2 percent to 5 percent from the same time in the previous year. If Oracle hits that top end of that target, it would translate to revenue of about $9.2 billion -- below the analyst estimate of $9.4 billion, according to FactSet.

Oracle has expanded its sales force by about 1,700 people to fish for more customers during the second half of its fiscal year. About 111,000 employees worked at Oracle as of Nov. 30.

The company's shares shed $2.91 to hit $26.26 in extended trading after the second-quarter figures were released. The stock has been sagging since hitting $36.50 in May.

In an effort to bolster the stock, Oracle announced it will spend an additional $5 billion to buy back its shares. The company, which is based in Redwood Shores, Calif., didn't set a timetable to complete the stock purchases. Oracle spent about $1 billion buying 33 million shares in its most recent quarter.

Wednesday, February 1, 2012

Training Dynamics CRM 4.0 immersion courses


Training is one of the foundations of CRM adoption – if people don’t know how to use a system, and if it’s not clear how a system will benefit them, they won’t use it. The same goes for the partners who implement CRM systems.


So how do you take someone with an IT background and bring them up to speed with CRM in a hurry? One solution might be an immersive course – stick them in a CRM boot camp and drill them until they know a CRM solution backward and forward.


“Actually, I hate the term ‘boot camp,’” says David Minutella, vice president of education for Training Camp, a developer of IT training programs that’s rolling out just such an accelerated set of courses dealing with Microsoft Dynamics CRM 4.0. “We call it accelerated training – we get you in there, house you, and then have you in a classroom for 10 hours a day so you can focus what you need to learn.”


Having attended a boot camp, I can assure you that a program like this would suffer little from an absence of tear gassing, draconian haircutting policies and random yelling, although occasional forced push-ups might help focus attention, but that’s neither here nor there. The program takes students from their home organizations and houses and feeds the students, who have access to lab facilities – and instructors – 24 hours a day. Minutella says the outcome-based learning of this program is based around a lecture-lab-review format, or as he puts it simply: “we teach it, teach it again, then teach it one more time.”


The two courses, Microsoft Dynamics CRM 4.0 Applications and Microsoft Dynamics CRM 4.0 Installations and Deployment, aim to instill in-depth knowledge of the configuration, management and customization of the application, as well as instruction on new features, installation and networking with Windows Vista. The take away for the companies sending the pupils to the accelerated training is an in-house expert on Dynamics CRM 4.0 who’s ready to work on the solution upon arriving home after just a few days away away (Applications is 10 days and Installations and Deployment is seven days, but the training doesn’t have to be bak-to-back); for students, completing the course and exams means they’ll get the Microsoft Certified Business Management Solutions Specialist and Professional Application certifications.


The program launched last month, and Minutella said “there’s already been quite a bit of interest.” Training Camp also wants to launch a third track dealing with customizations to Dynamics CRM 4.0.

Monday, January 23, 2012

Training Dynamics CRM 4.0 immersion courses

Training is one of the foundations of CRM adoption – if people don’t know how to use a system, and if it’s not clear how a system will benefit them, they won’t use it. The same goes for the partners who implement CRM systems.

So how do you take someone with an IT background and bring them up to speed with CRM in a hurry? One solution might be an immersive course – stick them in a CRM boot camp and drill them until they know a CRM solution backward and forward.

“Actually, I hate the term ‘boot camp,’” says David Minutella, vice president of education for Training Camp, a developer of IT training programs that’s rolling out just such an accelerated set of courses dealing with Microsoft Dynamics CRM 4.0. “We call it accelerated training – we get you in there, house you, and then have you in a classroom for 10 hours a day so you can focus what you need to learn.”

Having attended a boot camp, I can assure you that a program like this would suffer little from an absence of tear gassing, draconian haircutting policies and random yelling, although occasional forced push-ups might help focus attention, but that’s neither here nor there. The program takes students from their home organizations and houses and feeds the students, who have access to lab facilities – and instructors – 24 hours a day. Minutella says the outcome-based learning of this program is based around a lecture-lab-review format, or as he puts it simply: “we teach it, teach it again, then teach it one more time.”

The two courses, Microsoft Dynamics CRM 4.0 Applications and Microsoft Dynamics CRM 4.0 Installations and Deployment, aim to instill in-depth knowledge of the configuration, management and customization of the application, as well as instruction on new features, installation and networking with Windows Vista. The take away for the companies sending the pupils to the accelerated training is an in-house expert on Dynamics CRM 4.0 who’s ready to work on the solution upon arriving home after just a few days away away (Applications is 10 days and Installations and Deployment is seven days, but the training doesn’t have to be bak-to-back); for students, completing the course and exams means they’ll get the Microsoft Certified Business Management Solutions Specialist and Professional Application certifications.

The program launched last month, and Minutella said “there’s already been quite a bit of interest.” Training Camp also wants to launch a third track dealing with customizations to Dynamics CRM 4.0.